DUTIES & RESPONSIBILITIES

Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
Ensure that all responses to membership enquiries are immediate and to a good standard.
Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
Monitor the provision of membership service to producer organizations
Provide logistical and administrative support events and workshops
Response to member queries, requests and communications

Maintain up to date membership database and producer records.
Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
Prepare membership activity reports
Conduct outbound calls and correspondence to support member engagement and retention.

SKILLS & EXPERIENCE

Qualifications

2 years’ experience in a customer service role to either a membership or the general public
Experience of managing and maintaining data records

Well-developed communication and interpersonal skills
Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
Proficient in the use of MS Office applications
Good data entry skills
Reliable, well organized and flexible
Excellent attention to detail